Thank you for choosing The Rumpus Room Ballarat, operated by Stoke Design Co Pty Ltd. We strive to provide exceptional service and a memorable experience. Please take a moment to review our cancellation policy outlined below:
1. Booking Cancellation:
1.1. If you need to cancel your booking at The Rumpus Room Ballarat, we kindly request that you notify us at least 24 hours before the scheduled start time of your reservation.
2. Cancellation Fee:
2.1. In the event of a cancellation made less than 24 hours before the scheduled start time of your booking, a cancellation fee will be applied. 2.2. The cancellation fee amount is equal to 50% of the original booking fee.
2.3. The cancellation fee will be charged to the credit card provided during the booking process.
3. Refunds and Credits:
3.1. The cancellation fee is non-refundable and non-transferable.
3.2. No refunds or credits will be issued for cancellations made less than 24 hours before the scheduled start time of the booking.
3.3. If cancellation occurs before the 24-hour notice period you may be entitled to a full refund.
4. Notification of Cancellation:
4.1. To cancel your booking and avoid incurring the cancellation fee, please contact us directly at 0483942121.
4.2. Cancellations made via email or voicemail must be received and acknowledged by our team within the required 24-hour notice period to be considered valid.
5. Exceptions:
5.1. In certain circumstances, such as extenuating circumstances or force majeure events, The Rumpus Room Ballarat reserves the right to waive or modify the cancellation fee at its sole discretion.
6. Changes to Bookings:
6.1. Any changes to your booking, including date, time, or party size, should be communicated to us as early as possible.
6.2. Changes to bookings are subject to availability and are not guaranteed.
By making a booking at The Rumpus Room Ballarat, you acknowledge and agree to comply with the above cancellation policy.
Please note that these terms and conditions are subject to change without prior notice. For any further inquiries or clarification, please contact us directly.
Thank you for your understanding and cooperation.
Stoke Design Co Pty Ltd T/A The Rumpus Room Ballarat.
